If you receive an email from us, advising that your order was unsuccessful and has been cancelled, it’s not likely that any money was transferred from your account. An authorization may have taken, but that is just a temporary hold on the funds, not an actual transfer of funds. In this case, the hold will be lifted automatically within 48 hours. This timeline however depends on your issuing bank. 

If you have any concerns or questions regarding whether or not your card was charged or authorized, please get in touch with us via our contact form.