As consumers ourselves, we find this to be very frustrating, and are very sorry that you haven't received your order! First, we would recommend checking with the shipping carrier to see where the package was dropped off. 

If a family member has not picked it up for you and you are still unable to locate your order, please get in touch with us via our contact form. Please include your order number AND tracking number, and we’ll look into how we can solve this for you as quickly as possible.